Access Guide – The Borrowers

Accessibility Guide for Olde Farm Holiday Cottages: The Borrowers

info@oldefarm.co.uk, 01953 860906, www.oldefarm.co.uk Contact for accessibility enquiries: Alex Loyd

Welcome

The Borrowers is run by Dalene and Alex Loyd with the intention of offering all the requirements that we would wish to find in a holiday cottage, especially ones that would welcome our pets as warmly as ourselves. We are passionate about making your stay with us as enjoyable as possible and are happy to help with any queries that you may have. We are very happy to discuss your requirements by telephone or ifyoupreferpleasecontactusbyemail. Weofferanextensivefoodandnon-food welcome pack as part of your stay and if you have any dietary requirements then please let us know and we will do our best to meet these.

At a Glance Level Access

• The main entrance has 1 step. There is no lift and no ramp. • There is level access from the main entrance to:

  • –  The Borrowers Lounge
  • –  Gardens

Bedrooms

We have non-allergic bedding.

Level access bedrooms

The route to the bedroom is 750mm wide, or more. The bedroom door is 750mm wide, or more.

Hearing

The (bedroom) TVs have subtitles.
All staff have disability awareness training.

Visual

We have information in large print.

General

Staff are available 24 hours a day.
All staff have disability awareness training.
We have emergency evacuation procedures for disabled visitors.

Getting here

Olde Farm
New Buckenham Road, Banham, Norwich NR16 2DA

Travel by public transport

  • You can get to Olde Farm Holiday Cottages: The Borrowers by train.
  • The nearest train station is Attleborough. The train station is 6 miles / 9.7 km from Olde Farm Holiday Cottages: The Borrowers.
  • There are no direct public transport facilities to the cottage, however, guests can arrive by train to either Norwich, Diss or Attleborough stations and we can collect them. Travel by taxi
  • We have a transfer service for visitors. Wheelchair users can use the transfer service.
  • If the wheelchair can be folded and placed in the boot of a car then we can collect guests from, and return them to, the station

Parking

We have a car park. The parking is less than 50 metres from the main entrance. Parking is free.

There is a drop-off point at the main entrance. The drop-off point has a dropped kerb.

From the car park to the entrance, there is level access. The route is 1000mm wide, or more. Door step into cottage

Arrival

Path to main entrance

From the street to the main entrance, there is level access. The path is 1000mm wide, or more.

Main entrance

The door is 800mm wide.
The main entrance has 1 steps.
When you arrive, we can help carry your luggage.

Getting around inside

Bedrooms

  • All bedrooms have windows.
  • Bedrooms have ceiling lights, floor standing lights, bedside lamps and natural daylight.
  • Lights are LED. TVs have subtitles.
  • All bedrooms are non-smoking.
  • We have non-allergic bedding.
  • All bedrooms have fitted carpets.
  • We can move the bedroom furniture, to improve accessibility. Toilet Shower

• The direction of transfer onto the toilet is to the left.

Self catering kitchen

The Borrowers Kitchen

  • We have an open plan kitchen.
  • From the main entrance to the kitchen, there is level access.
  • The route is 1500mm wide, or more.
  • The table and plates have high colour contrast.

The Borrowers Living room

• From the main entrance to the lounge, there is level access. The route is 1500mm wide, or more.

Getting around outside Gardens

• From the main entrance to this area, there is level access. The route is 1500mm wide, or more. The entrance is 2000mm wide.

Customer care support

Accessibility equipment

  • Stool and handrail for the shower. Non-slip bathmat in the bath
  • All the garden areas are pet friendly and can be used by assistance dogs
  • We have an area to charge mobility scooters and battery powered wheelchairs.
  • There is power externally and in the storage area

Emergency evacuation procedures

• We have emergency evacuation procedures for disabled visitors.

Customer care support

  • All staff have disability awareness training.
  • We have information in large print.
  • Staff are available 24 hours a day. Guide last updated: 16th June 2020